personal project - research human resources department

HUMAN RESOURCES DEPARTMENT

Human resources department serves no customers, books no business,and prepares no meals, yet it plays a vital role in a hotel’s efficient operation. As shown in hotel structure, the three functions of the human resources department are employee recruitment, benefits administration, and training. The director of human resources is also expected to be an expert on federal and state labor laws and to advise managers in other departments on these topics. The human resources department’s major challenge is in its interactions with other hotel departments.

Although the human resources department recruits, interviews, and screens prospective employees, the final hiring decision rests within the department in which the potential employee will be working.

The same is true of promotion and disciplinary decisions; the human resources department’s input is, in most cases, limited to advice and interpretation of legal questions. The human resources department’s effectiveness depends on its manager’s ability to form effective working relationships with managers of other departments